Canceling Expired Auction Orders

We've changed how our system handles instances where an expired auction order was cancelled.  If a user accidentally forgets to pay his expired auction order, our system will check to see if this is the first time he has forgotten to pay.  If so, an email warning will be appended to the Order CANCELLED email.

If the same user does not pay for his second expired auction order, our system will ban him from participating in future expired auctions.

If submitting payment on time is an issue, please consider setting your Dynadot account's autopay settings to use account credit and fund your account appropriately.  This way, you can ensure your expired auction orders will always be paid in full (assuming you have enough account credit).

If you have any questions, please let us know.

Auction System Change

We have received several complaints about users who are shill bidding in our expired auctions. This kind of behavior will not be tolerated. Effective immediately, if an auction order is not paid, our system will automatically ban the user from participating in any future auctions.

Please remember that if you submit a bid and you win the expired auction, you are expected to pay for the domain you won. This applies to all auction orders.

Auction orders that have already been cancelled before this change was implemented will not be penalized.

If you have any questions, please let us know.

Upcoming Grace Deletion Policy Change

Starting on April 1, 2009, our Grace Deletion Policy will change due to ICANN's Add Grace Period Limits Policy announcement back in December 17, 2008. You can read ICANN's announcement here:

Advisory: Add Grace Period Limits Policy
http://www.icann.org/en/announcements/announcement-17dec08-en.htm

Only generic TLDs are affected by this policy:

- COM, NET, ORG, INFO, and NAME will start enforcing ICANN's AGP Limits Policy on April 1.
- ASIA and MOBI have delayed their adoption of ICANN's AGP Limits Policy until May 1, 2009.
- BIZ will not be changing their current grace deletion policy since they have already implemented ICANN's AGP Limits Policy last year.
- TEL will be enforcing ICANN's AGP Limits Policy on March 24, 2009 (General Availability).

Each TLD affected by this policy will be restricted to the following:

- The deletion rate will be limited to 10% of all new domain registrations for that TLD. (The 10% limit applies to our whole system.) Therefore, we cannot always guarantee a grace deletion.

- The deletion fee will be increased from $0.20 to $1.00.

Please note that we may opt to increase the deletion fee further depending on demand. A list of the current deletion fees will be shown on our Grace Deletions page:

Grace Deletions
http://www.dynadot.com/domain/grace_deletion.html

If you want to be able to grace delete your domains under the old Grace Deletion Policy, please submit your grace deletions before March 30, 2009 5pm Pacific Daylight Time. We cannot guarantee that your domains will be deleted with the old Grace Deletion Policy after this date.

If you have any questions about these changes, please let us know either through email or on our forums at Dynadot.com.